Linux isn’t like Windows or Mac OS. You know that, of course, but it could be news to some of your users.
What they see is a computer. Desktop, laptop, tablet; Dell, Apple, Lenovo; Android, Windows, Mac OS. It’s a computer, and you fix computers, right?
Yes, you can probably make an attempt at fixing systems that you don’t normally work on. There are enough similarities that you can probably help at least with the more straightforward things.
But are you an IT generalist or specialist? The generalist can be likened to your GP – they have a wide range of medical knowledge, but for most areas, they don’t possess the required in-depth knowledge.
The person to be in the IT world is the specialist, not the generalist. You want…
